Help
Frequently asked questions
Answers about shipping, exchanges, payments, cancellations, and damaged items.
Do you ship across India?
Yes. Orders ship within 1–2 business days of confirmation and payment. Estimated delivery is 5–7 business days from dispatch. See our Shipping Policy for full details.
Do you offer returns or refunds?
No. Ophira does not offer returns or refunds. We offer exchanges only within 7 days of delivery, via Instagram DM or WhatsApp. See our Exchange Policy.
How do I exchange a piece?
Message us on Instagram or WhatsApp within 7 days of delivery. The item must be unworn, unwashed, and have original tags intact. You may exchange for another size in the same style or a different style.
What payment methods do you accept?
UPI, debit/credit cards, net banking, and Cash on Delivery at select pin codes. For prepaid orders, share your payment screenshot via Instagram DM or WhatsApp after payment.
Can I cancel my order?
No. Once placed, orders cannot be cancelled or changed. Please double-check size, style, and address before confirming.
What if my item arrives damaged?
Report it within 24 hours of delivery via Instagram DM or WhatsApp with an unboxing video or clear photos. See our Damaged & Defective Items policy.
How do I find my size?
Use our Size Guide for measurements. If you are between sizes, we usually recommend sizing up for comfort.