Exchange policy

At Ophira, we do not offer returns or refunds under any circumstances. We offer exchanges only, subject to the following conditions:

• Exchange requests must be raised within 7 days of delivery via Instagram DM or WhatsApp.
• The item must be unworn, unwashed, and must have original tags intact.
• You may exchange for a different size in the same style, or a completely different style.
• If the style you choose for exchange is of a higher value, the price difference must be paid in full before pickup is scheduled.
• Pickup will only be initiated after confirmation of the exchange and full payment of any price difference.
• Ophira reserves the right to reject exchanges that show signs of wear, damage, or missing tags upon pickup inspection.

Note: Customers are strongly encouraged to refer to our size chart and measurement guide before placing an order to avoid sizing issues.