Damaged & defective items

At Ophira, every piece goes through a careful quality check before it is packed and dispatched. As part of our commitment to transparency:

Pre-dispatch photo

• Before packing your order, we will send you a clear photo of your item via WhatsApp or Instagram DM.
• This photo serves as confirmation that your piece has been inspected and is defect-free at the time of packing.
• By confirming receipt of this photo, you acknowledge the item was in perfect condition before dispatch.

Reporting a defect

• In the rare event that your item arrives damaged in transit, you must report it within 24 hours of delivery via Instagram DM or WhatsApp.
• You must provide an unboxing video or clear photographs of the damage as proof.
• Claims raised after 24 hours of delivery will not be accepted.
• Upon verification, we will arrange a replacement at no additional cost to you.
• If the same item is out of stock, we will offer a store credit or exchange of equal value.

Note: We strongly recommend recording an unboxing video when you receive your Ophira package. The pre-dispatch photo + unboxing video together ensure complete transparency for both you and us.